Privacy Policy

Effective Date: February 2026

Last Updated: February 8, 2026

1. Introduction

CABIGO Limited Company ("Cabigo," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our ride-hailing services.

We are registered with Ghana's Data Protection Commission and comply with the Data Protection Act, 2012 (Act 843) and all applicable data protection regulations in Ghana.

2. Data Controller Information

Company Name: CABIGO Limited Company
Registration Number: CS292701225
Data Protection Officer: Osei
Email: privacy@cabigo.app
Address: Accra, Ghana

3. Information We Collect

3.1 Personal Information You Provide

• Account Information: Name, email address, phone number, date of birth
• Profile Information: Profile photo, payment information
• Verification Documents: Government-issued ID, driver's license (for drivers)
• Vehicle Information: Vehicle registration, insurance details (for drivers)

3.2 Information Collected Automatically

• Location Data: GPS location, pick-up and drop-off addresses
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App interactions, ride history, preferences
• Transaction Data: Payment methods, transaction history, receipts

3.3 Information from Third Parties

• Background check providers (for driver verification)
• Payment processors (MTN Mobile Money, Vodafone Cash, AirtelTigo Money)
• Mapping and navigation services

4. How We Use Your Information

We use your personal data for the following purposes:

4.1 Service Delivery

• Connect riders with drivers
• Process payments and provide receipts
• Calculate fares and provide ride estimates
• Enable real-time tracking and navigation
• Provide customer support

4.2 Safety and Security

• Verify driver and rider identities
• Conduct background checks on drivers
• Monitor and prevent fraudulent activities
• Ensure platform safety and security
• Respond to emergencies

4.3 Service Improvement

• Analyze usage patterns and trends
• Improve app functionality and user experience
• Develop new features and services
• Conduct research and development

4.4 Communication

• Send ride confirmations and updates
• Provide promotional offers and updates (with your consent)
• Respond to your inquiries and support requests
• Send important service announcements

5. Legal Basis for Processing

Under Ghana's Data Protection Act, we process your data based on:

• Consent: You have given explicit consent for processing
• Contract Performance: Processing is necessary to fulfill our service agreement
• Legal Obligation: We must process data to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests

6. Data Sharing and Disclosure

6.1 With Other Users

Riders and drivers see limited information about each other (first name, photo, vehicle details, rating) to facilitate rides.

6.2 With Service Providers

We share data with trusted third-party providers who help us operate our service:

• Payment processors (mobile money providers, banks)
• Cloud storage and hosting providers
• Mapping and navigation services
• Background check providers
• Customer support tools

6.3 For Legal Reasons

We may disclose your information when required by law, to:

• Comply with legal processes or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of Cabigo, our users, or the public
• Respond to emergencies

6.4 Business Transfers

If Cabigo is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Active Accounts: Data is retained while your account is active
• Closed Accounts: Data is retained for 7 years for legal and accounting purposes
• Ride Records: Retained for 3 years for dispute resolution and legal compliance
• Marketing Data: Retained until you withdraw consent

9. Your Rights

Under Ghana's Data Protection Act, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@cabigo.app.

10. Location Data

Our service requires location data to function. You can control location permissions in your device settings. However, disabling location services will prevent you from using our ride-hailing service.

We collect location data:

• When you request a ride (precise location)
• During active rides (continuous tracking for safety and navigation)
• In the background (only when you're online as a driver)

11. Children's Privacy

Cabigo is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it immediately.

12. International Data Transfers

Your data is primarily stored and processed in Ghana. If we transfer data outside Ghana, we ensure appropriate safeguards are in place to protect your information.

13. Marketing Communications

With your consent, we may send you promotional materials about our services, offers, and updates. You can opt out of marketing communications at any time by:

• Clicking "unsubscribe" in our emails
• Adjusting notification settings in the app
• Contacting us at info@cabigo.app

14. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. You can control cookie preferences in your browser settings. However, disabling cookies may limit certain features.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or app notification. Your continued use of Cabigo after changes indicates acceptance of the updated policy.

16. Complaints and Data Protection Authority

If you have concerns about how we handle your data, you can:

1. Contact our Data Protection Officer at privacy@cabigo.app
2. File a complaint with the Data Protection Commission of Ghana:
   • Website: www.dataprotection.org.gh
   • Email: info@dataprotection.org.gh
   • Address: Data Protection Commission, Accra, Ghana